Appointments can be booked through our online scheduling page and must be scheduled at least 48 hours in advance. You will need to provide the property address, approximate square footage, requested services, preferred appointment time, contact information, and any relevant access instructions.

Pricing is based on the selected services and, when applicable, the property’s square footage. Your total, including any add-ons, will be displayed before booking.

Payment is not normally required when scheduling, but the invoice must be paid in full before the final media can be downloaded. We accept online debit and credit card payments, Zelle, cash, and checks. Miami Mirage Media may require advance payment for clients with previous late cancellations, no-shows, access failures, or unsuccessful appointments.

Miami-Dade is our primary service area. We also accept appointments in Broward, Palm Beach, the Florida Keys, Orlando, Tampa, and surrounding areas, subject to availability. A travel fee may apply and will be quoted before the appointment is confirmed.

We work with real estate agents, brokers, homeowners, property managers, and other real estate professionals. Services are available for residential properties, condominiums, vacation rentals, land, and commercial properties.

Cancellations and rescheduling requests should be made at least 48 hours before the appointment. If a prepaid appointment is canceled or rescheduled with less than 48 hours’ notice, the payment will be retained as credit toward a rescheduled appointment rather than refunded. Clients who have not paid will not receive an automatic cancellation charge, although advance payment may be required for future bookings.

When weather prevents exterior photography or drone operations, interior services may continue while the affected exterior or aerial services are rescheduled at no additional charge. If weather conditions prevent the entire appointment, the session will be rescheduled without a fee.

The property must be fully cleaned, staged, and ready before the scheduled arrival time. Open curtains and blinds, replace burned-out light bulbs, clear countertops, make beds, remove clutter and personal items, secure valuables, and tidy exterior areas.

Miami Mirage Media does not provide cleaning, staging, organizing, decluttering, or furniture-moving services. Avoid scheduling cleaners, contractors, movers, deliveries, showings, or maintenance services during the appointment.

The agent or homeowner does not need to remain at the property if authorized access has been arranged in advance. The client is responsible for providing accurate lockbox, gate, concierge, parking, and access instructions and for obtaining any necessary permission to photograph the property or community amenities.

Pets must be secured in a safe, non-photographed area. Occupants and unnecessary personnel should remain outside the areas being photographed or filmed.

The property may be photographed in its existing condition, or the appointment may need to be delayed or rescheduled. Miami Mirage Media is not responsible for moving belongings, cleaning rooms, or digitally correcting problems caused by incomplete preparation.

A $50 fee may apply when excessive waiting or a return visit is required because of access problems, incomplete preparation, occupants, contractors, or other preventable delays. Future appointments may also require advance payment after an unsuccessful appointment.

Professional real estate photography includes edited interior images, ground-level exterior images, and exterior aerial photographs captured by drone when airspace, weather, and safety conditions permit.

Interior photographs are captured using ground-based cameras only. Drones are not operated inside properties because of safety and property-damage risks.

The number of finished images depends on the property’s size, layout, and relevant features rather than a fixed minimum. Standard photography also includes up to two virtual twilight images. Specialty editing, community amenities, and additional detail photography are available as add-ons.

If the included aerial photography cannot be completed, the amount allocated to the drone portion will be refunded or removed from the final invoice.

Drone photography and video are performed by an FAA Part 107-certified pilot. Flights depend on weather, visibility, safety conditions, property restrictions, and FAA airspace authorization, so aerial service cannot be guaranteed at every location.

Temporary weather or safety problems may require the aerial portion to be rescheduled. If a permanent airspace restriction prevents the service, any amount already paid for the drone portion will be refunded. If it has not been paid, the charge will be removed from the final invoice.

Miami Mirage Media offers 2D floor plans, combined 2D and 3D floor plans, interactive 3D tours, 3D video renders, and bundled floor plan options. These services can generally be completed in furnished or occupied properties as long as all areas are safely accessible.

Measurements and layouts are created for real estate marketing purposes and are approximate. They should not be used for appraisals, architectural plans, construction, engineering, or legal verification. Interactive 3D tours remain active for 60 days after delivery.

Available add-ons include rush delivery, object removal, sky replacement, detail photography, community and amenity photography, video twilight, agent-on-camera video, and property listing websites.

A property website presents the listing’s completed media in one convenient location and remains active for 60 days after delivery. Add-on availability may depend on the primary service selected.

Standard real estate photographs are delivered the same day as the appointment. Property videos may take up to seven days. Floor plans, 3D tours, 3D video renders, and other non-video deliverables may take up to 48 hours.

Turnaround times normally include weekends. Delivery may be extended during major U.S. holidays, including Independence Day, Thanksgiving, Christmas, and New Year’s. Rush delivery is not currently offered.

Completed media is delivered through a secure online portal. Clients may preview the content, but files may remain watermarked and unavailable for download until the invoice is paid in full.

Final files are provided in formats appropriate for MLS and real estate marketing. RAW photo and video files are not delivered. Completed projects remain available for 60 days after delivery. Clients are responsible for downloading and safely storing their files before the retention period expires.

One revision round is included and must be requested within five days of delivery. Revision requests should be submitted together in one clear list. Each additional revision round costs $50.

Errors made by Miami Mirage Media will be corrected without charge. Changes based on personal preference, new creative directions, property modifications, additional requested content, or conditions that require another visit may be treated as additional editing or a billable reshoot.

After the property is sold or removed from the market, previously published content may remain in the client’s social media history or professional portfolio. However, the media may not be reused for a new sale or rental, transferred to another agent, sold, or provided to an unrelated third party without written permission.

Miami Mirage Media may use completed media for its website, portfolio, social media, and promotional materials unless the client submits a written privacy request before the appointment.